"Four seconds is the maximum length of time an average online shopper will wait for a Web page to load before potentially abandoning a retail site." This is according to research done by Jupiter Research for Akamai; see their press release here. This means that the speed of your web hosting provider is critical in order to avoid lost sales.
All of our servers are
optimized for best performance. We never host websites and e-mail on the same
server, as they are two very different services. Our web servers are designed
to be the best at displaying websites and our e-mail servers at managing e-mail
messages. Your website will never get bogged down when a large amount of
e-mail messages are received. We only use the fastest connections to the
Internet and also use caching and compression techniques to help make your
website load faster.
We only use the best technology for our hosting services. All our servers utilize solid-state hard drives (SSD) with the latest Xeon processors. Our data centers have four 40Gbps connections to the Internet for a total available bandwidth of 160Gbps -- enough to stream over 13,000 1080p movies simultaneously
Our average support
response time for the week ending 16 September 2018 was 37 minutes and 32 seconds, and 33 minutes and 56 seconds for escalations to engineering but most importantly, the average resolution
time for the week ending 16 September 2018 was 8 hours and 12 minutes We are able to achieve this by only hiring well-trained
expert support staff; you will always be dealing with the highest level support
person. We don't waste any time assuming that the issue may be something on
your end; rather, the issue is immediately investigated to check and verify
that every part of your service is working correctly first. We also use a
web-based messaging system, which means we can receive your messages faster
than e-mail. All of these things help make Mecca Hosting's problem resolution
times one of the fastest in the business.
One new Mecca Hosting customer saw a 250% increase in business from the same amount of advertising due to the better reliability of Mecca Hosting's service over their previous hosting company.
All of our servers are
located in data centers with triple-redundancy; this means that there are 3
separate connections to the Internet and 3 diesel generators to provide power
in the event of an outage. The servers are specially designed to restart any failed
services automatically within a fraction of a second. Our servers are also constantly
monitored every 30 seconds from other servers in other areas of the country to
The web servers and e-mail
servers at Mecca Hosting are not hosted in the same city, which means that no
event could affect both servers simultaneously. We guarantee our 99.9% service
uptime in writing or we'll refund money back to you for the month in question.
Our competitors often mention they have "network uptime guarantees", but this is not the same as a service uptime guarantee. The truth is that network outages are almost never responsible for service downtime.
We can also provide high availability website services upon request, where service guarantees
of 99.99% and even 99.999% can be provided.
Our web-based messaging system stores all messages in a database system, which means that your messages will
never be lost. It also means that there is a permanent record of all of your
communications, which you always have access to.
Our servers are all
protected by custom-designed security systems that are built to defend against
most types of attacks on the servers and services that we host. We are also
able to provide better security by separating web and e-mail servers, as security
measures can be specifically tailored to each server type. We also use
intrusion detection systems that monitor all traffic to and from the server for
any suspicious activity.
Our web-based messaging system can be used from within our account management system where all of your
messages are delivered over the highest available encryption and are also
password-protected for greatest security. This means that you can provide us
with whatever information is needed without concern or worry over who may be
able to view it.